Shipping policy
Linear Air Diffusers.com ("we" and "us") is the operator of (www.linearairdiffusers.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Our products are subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping
2.1 Service Areas
We ship worldwide. Contact us for a shipping quote if you reside outside of Canada.
2.2 Shipping Rates
Canada Shipping
Shipping will be calculated before checkout based on dimensions, weight, and location.
In general, domestic shipments are in transit for 2 - 10 business days.
Please contact us if you need the products sooner as we can accommodate various shipping speeds. Extra shipping fees will apply to express delivery services.
Local pickup from our Burnaby store is available as well. Please kindly wait for our pickup notification via email prior to coming by. Pick up orders will be ready within two business days. Please call ahead for same day pick up as we may be able to accommodate.
USA Shipping
Shipping to the United States is based on the dimensions, weight, and destination of the order.
Delivery times for cross-border shipments from Canada to the United States are estimates only and are not guaranteed. Transit times may vary due to carrier operations, customs clearance, and other border processing delays that are outside of our and the courier's control.
USA Order Process
Due to recent changes in U.S. tariffs and import requirements, shipping to the United States has become considerably more complex. We are still accepting and shipping U.S. orders; however, we are temporarily unable to process them through our online checkout.
If you would like to place an order, please contact us with the model numbers and quantities you require via this form. We will review your order and provide a customized quotation that includes the applicable shipping charges and estimated import costs for your shipment.
We understand this is less convenient than ordering directly through our website, and we sincerely apologize for the inconvenience. Unfortunately, the current cross-border trade environment requires us to manually review each U.S. order to ensure the most accurate shipping and import pricing. We appreciate your patience and understanding, and we look forward to assisting you with your order.
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2.3 Import Duties / Brokerage fees / Tracking Numbers It is the receiver's responsibility to pay all applicable duties, taxes, and brokerage fees upon import. If the receiver fails to pay these fees, denies the shipment, or refuses delivery, any charges we incur for the return shipping and re-import of the package back to Canada will be deducted from the customer's refund. If the abandoned package is held or destroyed by customs authorities in the destination country, a refund will not be issued, as the successful delivery of the package is the responsibility of the receiver once it has reached the border. Any duties, taxes, or tariffs paid by the customer are non-refundable, as these fees are charged by the destination country's government and are outside of our control. A tracking number will be provided with every order once the items have been dispatched. Please note that LinearAirDiffusers.com will not be responsible for any duties and taxes charged by the United States. Our full Refund Policy can be found here. Our full Terms of Service can be found here. |
3. Delivery Terms
3.1 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.2 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
6. Customer service
For all customer service enquiries, please email us at contact@linearairdiffusers.com